What is the best contact method to reach Telehealth Nursing & Wellness Care?

Email is the best method, as it allows the quickest response. Please note that we will not answer any health-related questions or send health-related information via email. Therefore, we highly recommend that once you make your appointment you create a portal account, as this allows us to securely and freely communicate with you.

What if I need to cancel or reschedule my appointment?

If you must reschedule or cancel your appointment, we ask that you give at least a 24-hour notice by clicking “Cancel Appointment” or “Reschedule Appointment” at the bottom of the appointment confirmation email you received or via email at book@walkerwellness.org.

If you cancel your appointment less than 24 hours before your appointment time, your account will be billed a $25 cancellation fee.

How do I access the Patient Portal?

  1. Click Patient Portal in the main menu of our website (you will be directed to a log in page)
  2. Click “Create Account”
  3. Choose the option “For Clients”
  4. Enter the email & password you would like to use in the future to access your patient portal
  5. Click “Create Free Account” (be sure to leave the “confirm account” page open)
  6. Go to the email you previously entered to view the Welcome email from Carepatron
  7. Open the Welcome email to receive your verification code
  8. Go back to the “confirm account” page that you left open & enter that verification code
  9. After clicking confirm, you will be routed back to the sign-in page
  10. Enter your email and password (that you previously set up)
  11. On the next page, enter your name, then click “Get Started”
  12. You will then be routed to your patient portal site

What should I anticipate BEFORE my telehealth appointment?

Prior to the start of your telehealth appointment, you will:

  1. Receive in your email a link to access the video (after securing your payment). Be sure to locate the email from Telehealth Nursing & Wellness Care and save this link (or file away) so you can easily access it at the time of your appointment.
  2. Receive in your email an invitation to create a portal account. Be sure to create your portal account to access your appointment information/history, communicate with your assigned nurse, and receive updates.
  3. Receive in your email an invitation to complete required “Patient Intake Forms”, which will allow your nurse to receive a comprehensive view of your health, identify any special requests you may have, and fully understand the reason for your appointment. If needed, our team may reach out to you directly via email or phone if any pertinent information is needed to ensure a successful appointment.

What should I anticipate DURING my telehealth appointment?

  1. To get your telehealth appointment started, you will need to locate the email from Telehealth Nursing & Wellness Care that contains your video link.
  2. Click on the video link provided in your email to access the video communication system (Carepatron) prior to your appointment time.
  3. The screen will load, and you will see a message stating, “Please wait for the Host to start this meeting.” (You will also have the option to share your video link with someone you have given permission to join you during your appointment). Be sure to keep the video open on your electronic device until the start of your appointment.
  4. Your nurse will appear on your screen at the start of your appointment.